Vive Now - Privacy Policy

Welcome to Vive Now, thank you for choosing us! We understand that the health is most precious jewel and it needs to be monitored regularly. We also understand that the health privacy is completely personal information and should only be disclosed to someone in confidence. Vive Now works on this basic principle and is very cautious while obtaining and storing your personal data. In order to provide you more accurate services, we do require some important information to analyze your health conditions and to monitor the health risks.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights. We use Your Personal data to provide and improve the Service. By accessing and using Vive Now, you agree to the collection and use of information in accordance with this Privacy Policy.

Vive Health is committed to protecting your privacy and providing you with a secure experience when using our Service. By accessing or using the Vive Now in any way, or by registering as a user, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Information We Collect From Our Users-

    1. User Profile Information

      • Full name
      • Email address
      • Date of birth
      • Gender
      • Height and weight

    2. Health and Wellness Data

      • Health information as disclosed by the User
      • Health Monitoring Data
      • Medical conditions
      • Exercise movements and performance data
      • Information related to day-to-day activities which concerns the health and wellness of the user

    3. Geographical Location

      • We may collect and use your geographical location to provide location-specific services and personalized content.

    4. App Usage Information

      • We collect data related to your usage of the Vive Now app to improve and customize our services.

  2. Information We Collect From Our Users-

      We use the information we collect for the following purposes:

    1. To provide and operate our proactive healthy lifestyle management solution, tailored to your needs.
    2. To continuously improve our services, develop new features and enhance the user experience.
    3. To send you push notifications and other relevant communications regarding your health, wellness and other announcements including app updates
    4. To contact you with updates and to respond to your queries, provide user support, and address complaints or issues you may encounter.
    5. To enforce our Terms of service and prevent any misuse or unauthorized access to our application.
    6. To comply with applicable laws and regulations, assist law enforcement agencies
    7. To resolve disputes as required

  3. Use of Collected Information

      We use the information we collect for the following purposes:

    1. To provide and operate our proactive healthy lifestyle management solution, tailored to your needs.
    2. To continuously improve our services, develop new features and enhance the user experience.
    3. To send you push notifications and other relevant communications regarding your health, wellness and other announcements including app updates
    4. To contact you with updates and to respond to your queries, provide user support, and address complaints or issues you may encounter.
    5. To enforce our Terms of service and prevent any misuse or unauthorized access to our application.
    6. To comply with applicable laws and regulations, assist law enforcement agencies
    7. To resolve disputes as required

  4. Data Sharing and Disclosures

      We may share the information we collect with the following parties:

    1. Third-Party Service Provide

      We may share the collected information with trusted third-party service providers who assist us in delivering our services. These providers are contractually bound to handle your data securely and are prohibited from using it for any other purposes. We may also share the collected information with our contractual associates outside of your jurisdiction that includes our current and future international associates or contractual partners.

    2. Our Professionals, experts, and advisors listed on the App with whom you choose to communicate through the App’s chat functions
    3. Your health insurance provider if you have linked your account
    4. We may aggregate and anonymize the collected information to generate and analytical insight and may share it with our associates for the same purposes. This data will not personally identify you and may be shared for research or marketing purposes.
    5. In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal information may be transferred to the acquiring entity.
    6. We may disclose your information if required by law or to protect our rights, privacy, safety, or property.

  5. Choice And Consent To Access Data From Third-Party Platforms

    It is your choice whether to let us access Third-Party Platforms that contain your personal data. You may opt-out of sharing certain information generated from Third-Party Platforms, and you can revoke your permission for us to access Third-Party Platforms at any time.

  6. Information Security

    We implement measures to reduce the risks of unauthorized access, use, and disclosure of information. However, please note that no security measures are perfect or impenetrable.

  7. Data Retention

    We retain personal data for as long as necessary to provide and enhance our service or as required by law. We will also retain aggregated or anonymous information for statistical, development, and other purposes indefinitely.

  8. Cookies and Tracking Technologies

    We use cookies and similar tracking technologies on our website or app. By using the Service, you consent to the use of cookies and tracking technologies as described in our separate Cookie Policy.

  9. User Rights and Choices

    You have the right to access, update, correct, or delete your personal information held by us. You can do this within the app's settings or by contacting our support team. The following are the rights of the user-

    • Access and obtain a copy of your personal data
    • Update or correct your personal data
    • Delete your personal data
    • Restrict the processing of your personal data
    • Object to our reliance on legitimate interests for processing your personal data
    • Exercise data portability rights
    • Opt-out of marketing communications

  10. Children’s Policy

    Vive Now is not intended for use by children under the age of 17 without parental consent. Use of Vive Now by anyone under 17 years of age is prohibited. You represent that you are at least the age of majority in the jurisdiction where you live or, if you are not, your parent or legal guardian must consent to these Terms and affirm that they accept these Terms on your behalf and bear responsibility for your use. If you are accepting these Terms on behalf of someone else, you confirm that you have the legal authority to bind that person or entity to these Terms. If you are a parent or guardian and believe we have collected personal information from a child without your consent, please contact us immediately.

  11. Third-Party Services and Links

    Our Service may include links to third-party websites or integrate with third-party services. This Policy does not apply to those third-party websites or services. We recommend reviewing the privacy policies of those third parties before providing any personal data to them.

  12. Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices and services. The updated Policy will be effective as of the date stated at the beginning of the Policy. We encourage you to review the Policy periodically for any changes.

  13. Contact Us

    If you have any questions, comments, or requests regarding this Policy or our privacy practices, please contact us at:

    Vive Health
    app@vivehealth.com
    8955 Fontana Del Sol Way
    Naples, FL 34109

By continuing to use the Vive Now app, you signify your understanding and acceptance of this Privacy Policy. Please make sure to review this policy regularly for any updates.